Question 1

Does e-llie actually answer phone calls, or just website chat?

Accepted Answer

Both. e-llie answers inbound phone calls through your forwarded business line with a natural, conversational voice, and simultaneously answers website chat through our drop-in widget. Phone and chat share the exact same business brain.

Question 2

How does e-llie know about my business without long setup calls?

Accepted Answer

You enter your website URL. e-llie reads your public pages, learns your services, prices, hours, and team details, and generates an operational knowledge base in under 60 seconds.

Question 3

Can e-llie book appointments directly into my calendar?

Accepted Answer

Yes. e-llie integrates with Google Calendar to offer live available slots, confirm caller details, and insert bookings automatically.

Question 4

What languages does e-llie speak?

Accepted Answer

e-llie automatically detects caller language and speaks English, German (Deutsch), Spanish (Español), and Portuguese (Português) with native accent and nuance.

Question 5

Can e-llie put a caller through to me?

Accepted Answer

Yes. When a caller asks for a person, e-llie puts them through to your phone live, during the hours you choose. Outside those hours, or if nobody picks up, she takes a message and your team calls back.